1. How long does it take for my order to be delivered?
We ship our orders everyday except the weekends via Poslaju courier. Average delivery time is 2-5 working days within Malaysia.
Express mail service (EMS): 3-5 working days.
Registered air mail: 8-10 working days
Other International destinations
We ship worldwide using registered air mail service and Express Mail Service (EMS). For international delivery time, click here: https://www.fourjei.com/pages/shipping-policy
2. How do I make an order?
You can shop all available products on our website www.fourjei.com. We accept payments via:
- Online banking
- Debit card / Credit card
- DuitNow QRPay
- PayPal
- 0% interest, 3-installments via Atome.
3. How do I personalise names on my order?
We offer personalisation service for most of our leather products. Kindly include the name while you're on the product page. You can also leave a remark upon check-out under the 'Remark' section.
4. Can I refund, return or exchange a purchased item?
All goods sold and shipping costs are non-refundable at all conditions. We do not accept any request of return or exchange. This policy applies to all goods that have been personalised, stamped or embossed with initials and names.
5. Do you ship worldwide?
Yes we do! Many of our fans come from Hong Kong, Taiwan, Thailand and we have delivered to both ends of the world in USA and Australia.
We ship worldwide using registered air mail service and Express Mail Service (EMS). For estimated international delivery time, click here: https://www.fourjei.com/pages/shipping-policy
6. Do you do custom made?
We do custom made for bulk orders only. If you have any enquiry please feel free to drop us a message or email us at [email protected].
7. Do you run corporate leather workshops?
Nothing beats hands-on experience. Want to enquire for your Team Building or Employee engagement programme? Write to us at [email protected].