Shipping
We ship our orders everyday except Saturday and Sunday.
Average delivery time: 2-5 business days (within Malaysia)
Processing of order : 1 business day
Orders are processed and shipped from Kuala Lumpur. If you need to receive an order urgently, we can arrange an express rider delivery across Klang Valley (delivery cost borne by customer). Just drop us a message or email ([email protected]) and we will assist you.
Domestic Shipping - Malaysia
| Poslaju courier: | |
|---|---|
| Peninsular Malaysia | 2 - 3 business days |
| Sabah & Sarawak | 5 - 7 business days |
International Shipping
| Express Mail Service (EMS): | |
|---|---|
| Singapore | 3 - 5 business days |
| United Kingdom | 7 - 9 business days |
| Australia | 7 - 9 business days |
| Canada | 7 - 9 business days |
| United States | 7 - 9 business days |
| Normal Registered Air Mail (via Pos Malaysia): | |
|---|---|
| Singapore | 8 - 10 business days |
| Taiwan | 10 -15 business days |
| Thailand | 10 - 15 business days |
| Hong Kong | 10 - 15 business days |
| Japan | 10 - 15 business days |
| Australia | 2 - 3 weeks |
| Europe | 2 - 3 weeks |
| United Kingdom | 2 - 3 weeks |
| Canada | 3 - 4 weeks |
| United States | 3 - 4 weeks |
*All delivery time mentioned is estimated time only.
*Due to the Covid-19 pandemic, international delivery may take longer time than usual. We apologise for the inconvenience caused.
*For enquiry on international shipping rates, please email us at [email protected].
Shipping Terms
1. Customers hold responsibility of the postage and customs charges.
2. Kindly make sure that the postal address is correct as we are not responsible for undelivered parcels due to error(s) in the address.
3. Ensure that the contact number is reachable as it will be written on the postal/consignment note in case they need to contact you for delivery purposes.
4. We check our products thoroughly and carefully before they are being packed and sent to the courier hub. All orders are packaged with sufficient amount of packaging materials (e.g reused bubble wraps and paper wraps) to ensure they get delivered in good condition. and If you have a concern regarding a faulty or damaged parcel, please contact us within 24 hours upon receiving the goods.
Our Green Manifesto
1. To reduce e-commerce waste, all of our parcels are packed in reused bubblewraps, air cushions or honey comb paper wraps that are still in great condition.
2. Approximately 30% of our parcels are fully packed with reused packaging (both bubblewrap and the outer envelope/flyer). They are always indicated by a 'Reused Bubblewrap and Flyer' sticker. You will know it when you see one.