Shop Policies

PAYMENT METHOD

Payment details will be provided in our Order Confirmation email. Order is confirmed only upon successful payment. Orders will be automatically cancelled and released if we do not receive payment within the 3-days period.

For international transactions, we receive payments via PayPal. PayPal transaction fee will be included under ‘Shipping/handling’ fee on the PayPal invoice.


SHIPPING

We ship our products from Malaysia via registered post or EMS. Delivery fees may vary depending on product and shipping location.

Domestic delivery time (via Poslaju):
Peninsular Malaysia – 2 working days
Sabah & Sarawak – 3 working days

International delivery time

> via Express Mail Service, EMS:
Singapore – 3 working days
United Kingdom – 12 working days
Canada – 14 working days
United States – 14 working days

> via registered Air Mail:
Singapore – 6 – 8 working days
Thailand – 10 – 14 working days
Hong Kong – 10 – 14 working days
Japan – 10-14 working days

Australia – 10-14 working days

Canada – 2-3 weeks
Europe – 2-3 weeks
United Kingdom – 2-3 weeks
United States – 2-3 weeks
*For enquiry on international shipping rates, please email us at hello.fourjei@gmail.com.

 

Shipping terms:
1. Customers hold responsibility of the postage and customs charges.
2. Please make sure the postal address is correct as we are not responsible for undelivered parcels due to error(s) in the address.
3. Please make sure the contact number is reachable as it will be written on the postage slip in case they need to contact you for delivery purposes.


TERMS & CONDITIONS

Actual colour of product may vary.
Goods sold are not refundable nor exchangeable.
Each piece of hide is unique. It is normal to have slight irregularities of texture, colour and grain.